Accenture Ranked #1 in Execution and Innovation for Workday Human Capital Management Services Market in HFS Research Report


NEW YORK–(BUSINESS WIRE)–Accenture (NYSE:ACN) was ranked number one for overall execution and innovation in the HFS Top 10 for Workday Human Capital Management (HCM) Services 2021 report.

Accenture’s leading position in Execution capacity was based on being ranked number one in breadth and depth of services, which include value chain coverage, proprietary tool development, and services and solutions to support specific market segments ; and #1 in market and team experience, based on number of customers, Workday Certified Consultants, and resource strength benchmark reviews. Accenture’s leadership position in Innovation capacity was the result of being number one in strategy and vision, which reviewed its investment plans to improve capabilities, including geographic expansion, partnerships and talent development; be ranked number one for vision and investment in developing Workday service offerings; and number one for its ability to deliver business transformation, through adopting a holistic view and consultative approach to support clients’ human capital management transformation journeys.

“Accenture is a strong leader in the Workday HCM services market and was the top service provider for execution and innovation in our research,” said Khalda De Souza, research director at HFS Research and author of HFS Workday Human Capital Management (HCM) Top 10 Services Report. “Accenture has one of the largest pools of certified talent, supported by continuous investment in talent acquisition, motivation and retention. She has also developed business-oriented tools that cover design thinking, change management and industry solutions. Additionally, Accenture clients praise her for her collaboration and partnership abilities.

Other Accenture strengths highlighted in the report include:

  • Strong pool of Workday HCM Certified Consultants: Accenture is focused on acquiring, motivating and retaining talent, especially for the latest Workday solutions.
  • Scope of Services: Accenture has experience across the lifecycle of Workday HCM services to support large and midsize businesses. Accenture is focused on building functionality around new modules, including Workday Adaptive Planning, Workday Extend, and Workday Prism Analytics.
  • Accenture One Advantage: Accenture can leverage skills and capabilities across Accenture. For example, the new Workday Business Group works closely with Accenture’s digital services and talent and human resource management practices.
  • Strength of the industrial sector: Accenture’s Workday service offerings are focused on the manufacturing sector. This includes building higher education and U.S. government capacity through the acquisition of Sierra-Cedar’s Workday practice in 2020.
  • Full investment in business-focused tools: Accenture continues to strengthen its proprietary solutions throughout the lifecycle of Workday services. These include design thinking frameworks, preconfigured industry solutions on the myConcerto digital platform, change management accelerators and dashboards, and help desk solutions. Additionally, Accenture offers analytics solutions that include predictive insights.
  • Focus on transformation partners: Accenture supports clients’ transformation journeys with Workday technology. This is seen throughout the engagement, from co-creating new HR roles with clients to offering flexible pricing options to facilitate true transformation journeys. Accenture is focused on modernizing its clients’ HCM processes.
  • Clear investment plans to maintain differentiation: Accenture’s strategy defines clear areas for continued investment. These include realizing the value of Workday, industry services, and solutions growth.
  • Voice of the customer: Clients appreciate Accenture for its flexibility and the quality of its account management. A customer said, “We felt a real collaboration and partnership.” Another said: “Our delivery manager and account manager are the best I have ever worked with. »

“Our position in this HFS report reflects the combination of our close relationship with Workday, our industry and functional knowledge, and our advanced technology capabilities that enable us to help our clients achieve the most visionary transformations with the most practical operational benefits. “said Gloria Samuels, Senior Managing Director and Head of Accenture Workday Business Group. “We remain committed to investing in talent and innovation, pushing the boundaries of the Workday platform to create market-leading solutions that accelerate our customers’ journey to value.”

HFS evaluated 11 service providers for the report across Execution capacity, Innovation capacityand Voice of the customer criteria, examining planning, implementation and management services for Workday HCM, payroll and planning as it relates to HCM, globally.

The HFS Top 10 for Workday Human Capital Management (HCM) Services 2021 report can be accessed here. For more information on the relationship between Accenture and Workday, please visit

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